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KMID : 0371019970300020402
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Journal of Preventive Medicine and Public Health
1997 Volume.30 No. 2 p.402 ~ p.412
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Determinants of Patient Satisfaction
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Jin Ki-Nam
Chung Woo-Kyung
Jang Seung-Yon
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Abstract
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The purpose of this study is to examine the factors influenc´ g the allergic rhinitis patients´ satisfaction with laser surgery. The data were collected by telephone" inter-views with 211 patients who visited E university hospital. The statistical methods used for the analysis were factor analysis, reliability test, and hierarchical multiple regression.
We find that satisfaction level is a function of not only the ´;surgery outcome but also the socio-psychological experience during treatment. With! the improvement in nasal allergic condition, patients were more likely to be satisfied with medical services. And patients who had positive experience with physicians´, and facilities reported higher satisfaction level. While the surgery outcome explained 6~% of the variation of satisfaction level, socio-psychological experience explained 23% of it. This result clearly shows that physicians need to pay attention to the socio-psychological aspect as well as the technical aspect of medical services.
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KEYWORD
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Patient Satisfaction, Allergic Rhinitis, Laser Therapy
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